Refund Policy

We expect  you, our valued customer, to feel completely trust in your purchase, and also to know that your satisfaction will always be our top priority.Here is  our refund policy. 

 

1. If you’re not satisfied with the products received , we accept return and refund.Please pay attention that your order is shipped from China,so you may need to take the returning shipping cost from your country to China and also the custom clearance.

2. If the package is damaged when you receive , we will fully refund or resend.

3. If the quantity is less than what you order, we will reship the other ones or refund the product and shipping cost you pay. 

4. If the package is lost or you do not receive the package after a period of time, we will refund or resend.

5.All returns must be made within 30 days from the invoice date. We highly recommend that you inspect each product carefully upon receipt, as this will allow us to correct any issues in a timely manner.

 

For the refund money, we can transact by paypal or TT for bulk.  Paypal transaction fee will be covered in the total refund. 

Our ring sizes are standard US size , please convert to the size of your country if you do not use US size to measure.

Steps to request a refund.
1. Please send your refund request to: cassie@ringsmaker.com
2. Confirm your request and reply to you
3. Refunds will be processed within 48 hours of our confirmation

Packages should be mailed to:

• Guangzhou Factory
• #210, Times Building
• Shanan Road, Shatou Street
• Panyu District, Guangzhou, China